RentGuardUS Privacy Policy
Effective Date: June 16, 2026 | Last Updated: June 16, 2026
1. Who We Are
RentGuardUS is a housing stability, rent protection, tenant verification, payment monitoring, credit reporting, dispute resolution, and property support platform serving landlords, tenants, property managers, and housing providers.
2. Information We Collect
We may collect personal information including name, email, phone number, address, date of birth, identity documents, payment information, rental history, lease documents, income verification, credit-related information, device data, IP address, browser type, and platform activity.
3. How We Use Information
We use information to create accounts, verify identities, process payments, monitor rent activity, administer memberships, support rent guarantee programs, prevent fraud, provide customer support, report rent payments when authorized, improve our services, and comply with legal obligations.
4. TRS Tenant Reliability Score
RentGuardUS may generate a Tenant Reliability Score, known as TRS. TRS is not a credit score and is not affiliated with Equifax, Experian, or TransUnion. TRS may be used for housing-related verification and internal risk assessment.
5. Morpheus and AI Systems
RentGuardUS may use artificial intelligence, automation, and analytics through systems such as Morpheus, Sentinel, Signal, Shield, Atlas, Goliath, Aegis Resolve, Spectra, TRS, and NRIS to support fraud detection, identity verification, risk review, payment monitoring, and housing intelligence.
6. Information Sharing
We do not sell personal information. We may share information with service providers, payment processors, identity verification vendors, landlords, property managers, legal authorities, credit reporting partners where authorized, and business partners necessary to provide our services.
7. Credit and Rent Reporting
Where permitted by law and authorized by the user, RentGuardUS may report rental payment activity to credit reporting agencies or approved reporting partners. Reporting timelines and results may vary.
8. Cookies and Tracking
We may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, maintain security, and improve platform performance.
9. Data Security
We use commercially reasonable safeguards such as encryption, access controls, secure servers, monitoring, authentication tools, and internal policies to protect information. No online system can guarantee absolute security.
10. Data Retention
We retain information as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
11. User Rights
Depending on applicable law, users may request access, correction, deletion, restriction, portability, or withdrawal of consent regarding personal information.
12. Fair Housing Compliance
RentGuardUS supports compliance with the Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act where applicable, state housing laws, and anti-discrimination regulations.
13. Children's Privacy
RentGuardUS services are intended for users 18 years of age or older. We do not knowingly collect personal information from minors.
14. Third-Party Links
Our website may contain links to third-party services. RentGuardUS is not responsible for the privacy practices, content, or security of third-party websites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on our website.
16. Contact Us
For privacy questions or data requests, contact:
Email: privacy@rentguardus.com
Support: support@rentguardus.com
Website: www.rentguardus.com